Warranty Information – Furniture Ki Factory, a Division of Urban Wood

Thank you for choosing Furniture Ki Factory, a division of Urban Wood, for your furniture needs. We take pride in delivering high-quality and stylish furniture to enhance your living spaces. To ensure your satisfaction and confidence in our products, we offer a comprehensive warranty program. Please read the following information carefully to understand the terms and conditions of our warranty coverage.

1. Warranty Coverage

Our warranty covers manufacturing defects, faulty workmanship, and material issues in the furniture purchased from Furniture Ki Factory. The warranty period varies depending on the type of furniture and is clearly specified in the product details.

2. What’s Covered

• Structural Defects: Any defects in the frame or structural components of the furniture.
• Workmanship: Issues arising from faulty assembly or craftsmanship.
• Material Defects: Problems related to the quality of materials used in the manufacturing process.

3. What’s Not Covered

• Normal Wear and Tear: Regular use and aging of the furniture over time.
• Accidental Damage: Damage caused by accidents, misuse, or improper care.
• Unauthorized Modifications: Any alterations or modifications made without prior approval.

4. Warranty Claim Process

If you believe your furniture is eligible for a warranty claim, please follow these steps:

1. Contact Customer Service
   • Reach out to our customer service team via the contact information provided on our website.
   • Provide your order details and a clear description of the issue.
2. Assessment
   • Our team will assess the provided information and may request additional details or images to better understand the issue.
3. Resolution
   • If the issue is covered by the warranty, we will arrange for a repair, replacement, or refund, depending on the circumstances.

5. Terms and Conditions

• The warranty is valid only for the original purchaser and is non-transferable.
• Proof of purchase is required for all warranty claims.
• The warranty does not cover products sold as clearance items, floor models, or those with cosmetic imperfections that were acknowledged at the time of purchase.

6. Our Commitment

At Furniture Ki Factory, we are committed to delivering furniture that meets the highest standards of quality and durability. Our warranty program is designed to provide you with peace of mind, ensuring that you can enjoy your furniture for years to come.

If you have any questions or concerns regarding our warranty policy, please don’t hesitate to contact our customer service team. We appreciate your trust in Furniture Ki Factory, a division of Urban Wood.

Thank you for choosing us to furnish your home!