Return and Refund Policy

At Furniture Ki Factory, a division of Urban Wood, we strive to provide you with quality products that meet your expectations. If, for any reason, you are not satisfied with your purchase, we offer a transparent and hassle-free return and refund policy to ensure your peace of mind.

1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Returns are generally accepted within 1 days from the date of delivery. Please check the product details for specific return period information.
  • Customized or made-to-order items may have different return conditions, so please review the product description for details.

2. How to Initiate a Return:

  • Contact our Customer Support team through the provided contact details on our website.
  • Provide your order details and the reason for the return.

3. Return Process:

  • Once your return request is received and approved, we will provide you with instructions on how to return the item.
  • Please pack the item securely and ship it to the provided return address.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process:

  • Upon receiving the returned item, our team will inspect it for eligibility.
  • If the return is approved, we will initiate a refund to your original payment method.
  • Refunds may take 7 business days to process, depending on your payment provider.

5. Non-Returnable Items:

  • Certain items are not eligible for return, including but not limited to:
    • Customized or made-to-order items.
    • Items marked as final sale.
    • Clearance or discounted items.

6. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our Customer Support team immediately.
  • Provide clear images of the damaged or defective item for our assessment.
  • We will arrange for a replacement or refund, as appropriate.

7. Cancellation Policy:

  • If you wish to cancel your order, please contact us within 6 hours of placing the order.
  • Cancellations are subject to the product’s current status and may not be possible if the item has already been shipped.

8. Contact Information:

We value your satisfaction and aim to make the return process as smooth as possible. Thank you for choosing Furniture Ki Factory.